@font-face{font-family:DM;src:url('assets/dm-sans.ttf');font-weight:100 1000;font-display:swap}@font-face{font-family:Rethink;src:url('assets/rethink-sans.ttf');font-weight:100 1000;font-display:swap}
:root{--navy:#002546;--yellow:#fccf57;--rose:#f4afb1;--frost:#d7f0f4;--dawn:linear-gradient(115deg,#ffdb2a,#f4afb1);--muted:#587082}*{box-sizing:border-box}body{margin:0;color:var(--navy);font:16px/1.5 DM,Arial,sans-serif;background:#fff}button,a,summary{touch-action:manipulation}button{font:inherit;cursor:pointer;color:inherit}button,a,summary{outline-offset:4px}button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid #007caa}button:active{transform:translateY(1px)}button:disabled{cursor:default}h1,h2,h3{font-family:Rethink,Arial,sans-serif;line-height:1.13;letter-spacing:-.035em}p{margin:0}a{color:inherit}svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-width:1.7;stroke-linecap:round;stroke-linejoin:round}.skip:not(:focus),.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.skip:focus{position:fixed;top:10px;left:10px;z-index:100;background:white;padding:12px}[hidden]{display:none!important}
.site-header{background:var(--navy);color:white;height:66px;padding:0 max(25px,calc((100vw - 1280px)/2));display:flex;align-items:center;justify-content:space-between;border-bottom:3px solid transparent;border-image:var(--dawn) 1}.brand{display:flex;align-items:center;gap:21px}.brand img{width:160px;height:42px}.brand>span{height:24px;width:1px;background:#ffffff45}.brand strong{font-size:14px;font-weight:550}.header-note{font-size:12px;letter-spacing:.13em;color:var(--yellow)}main{max-width:1330px;padding:0 25px;margin:auto}.page-intro{display:flex;align-items:flex-end;justify-content:space-between;gap:20px;margin:25px 0}.eyebrow{font-size:12px;letter-spacing:.12em;font-weight:650;margin-bottom:10px}.page-intro h1{font-size:clamp(29px,2.65vw,38px);margin:0;letter-spacing:-.04em}.page-intro h1>span{position:relative;isolation:isolate;white-space:nowrap}.page-intro h1>span:after{content:'';position:absolute;inset:auto 0 2px;height:8px;background:var(--dawn);z-index:-1}.page-intro>p{font-size:15px;color:#526b7f;line-height:1.4;padding-bottom:2px}.mobile-break{display:none}.experience{position:relative;scroll-margin-top:12px;border:1px solid #dce4ea;border-radius:21px;background:#f0f4f6;box-shadow:0 20px 65px #00254614;overflow:clip}.experience-bar{display:flex;align-items:center;justify-content:space-between;min-height:39px;padding:7px 21px;font-size:12px;letter-spacing:.07em;color:#597184}.experience-bar b{margin:0 8px;font-weight:400}.quiet{border:0;background:transparent;color:inherit;font-size:12px;padding:2px 0}.quiet:hover{text-decoration:underline;text-underline-offset:4px}.browser{margin:0 16px;border:1px solid #b7c5d0;border-radius:12px 12px 0 0;box-shadow:0 4px 25px #00254614;background:#e3e8ee;position:relative}.tabstrip{height:36px;display:flex;gap:12px;align-items:center;padding:0 14px;background:#dde3e9;border-radius:11px 11px 0 0;font-size:12px;color:#435261}.window-dots{display:flex;gap:7px;margin-right:7px}.window-dots i{width:10px;height:10px;border-radius:50%;background:#f18f83;border:1px solid #dd7d72}.window-dots i:nth-child(2){background:#efc45d;border-color:#dcaf45}.window-dots i:nth-child(3){background:#84c593;border-color:#72b081}.browser-tab{display:flex;gap:8px;align-items:center;align-self:flex-end;min-width:235px;min-height:30px;background:#f7f9fb;border-radius:9px 9px 0 0;padding:6px 13px}.tab-symbol{color:#526b7b;font-size:16px}.tab-close{margin-left:auto;font-size:16px;color:#73818b}.new-tab{font-size:20px}.browser-caption{margin-left:auto;font-size:10px;letter-spacing:.08em;color:#71818c}.toolbar{height:49px;background:#f7f9fb;border-bottom:1px solid #ccd5df;display:flex;align-items:center;gap:13px;padding:6px 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4}.browser-avatar{height:25px;width:25px;display:grid;place-items:center;border-radius:50%;background:#afbbc8;color:white;font-size:12px}.browser-menu{font-size:22px;color:#63778a}.browser-workspace{display:grid;grid-template-columns:minmax(0,1fr) 0fr;position:relative;min-height:438px;transition:grid-template-columns .65s cubic-bezier(.2,.75,.15,1);overflow:clip;background:#101d2e}.browser[data-open="true"] .browser-workspace{grid-template-columns:minmax(0,1fr) minmax(345px,36%)}.crm{min-width:0;min-height:438px;background:#111f30;color:#dce6ef}.crm-header{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:14px 20px;border-bottom:1px solid #ffffff0f;height:55px}.crm-name{display:flex;align-items:center;gap:10px;font-size:14px}.crm-mark{height:26px;width:26px;background:#d5b784;color:#172435;border-radius:6px;display:grid;place-items:center;font-size:22px}.crm-name 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13px}.speaker-label{font-size:10px;letter-spacing:.1em;color:#acbecf}.conversation>p{font-family:Rethink,Arial,sans-serif;font-size:23px;line-height:1.35;font-weight:500;letter-spacing:-.025em;margin:6px 0 12px;max-width:610px}.context-tag{display:flex;gap:7px;align-items:center;color:#adc2d1;font-size:11px;line-height:1.4}.context-tag>span:first-child{color:#d3b789;font-size:16px}.try-options{margin:18px 0 0}.choice-heading{display:flex;justify-content:space-between;gap:12px;font-size:10px;letter-spacing:.05em;color:#a2b5c6;margin-bottom:8px}.choice-heading>span:last-child{letter-spacing:0;color:#f1d696}.choices{display:flex;gap:8px;flex-wrap:wrap}.choices button{border:1px solid #547084;border-radius:30px;padding:7px 13px;background:#1a2e43;color:#c6d7e5;font-size:12px;min-height:36px;transition:background .2s,transform .2s}.choices button:hover{background:#304861;transform:translateY(-2px)}.choices button[aria-pressed="true"]{background:#f6d87d;border-color:#f6d87d;color:#183248}.crm-record{display:flex;align-items:flex-start;gap:18px;border-top:1px solid #ffffff10;padding-top:14px;margin-top:18px;font-size:12px;color:#a1b4c7}.crm-record>div{min-width:105px;display:flex;flex-direction:column;gap:4px}.record-status{font-size:10px;color:#748b9f}.crm-record p{font-size:12px;line-height:1.55;color:#b2c4d3}.browser[data-open="false"] .case-content{max-width:700px;margin-left:3%;margin-right:auto}.browser[data-open="false"] .try-options{display:none}.browser[data-open="false"] .crm-record{margin-top:23px}.browser[data-open="false"] .conversation{max-width:560px}.browser[data-open="false"] .case-top{max-width:600px}.opening-cue{position:absolute;right:40px;top:21px;display:flex;gap:9px;align-items:center;padding:15px 20px 15px 11px;border:1px solid #efd997;border-radius:13px;background:#fffaf0;color:var(--navy);box-shadow:0 8px 32px #020d2466;text-align:left;font-size:13px;z-index:5;animation:cue-bob 1.8s .6s 4}.opening-cue:before{content:'';position:absolute;right:22px;top:-7px;width:12px;height:12px;transform:rotate(45deg);border-top:1px solid #efd997;border-left:1px solid #efd997;background:#fffaf0}.opening-cue img{width:57px;height:65px;object-fit:contain;filter:drop-shadow(0 4px 3px #00254618)}.opening-cue strong{display:block;font-size:14px;font-weight:650;margin-top:4px}.opening-cue strong>span{font-size:19px;margin-left:5px}.browser[data-open="true"] .opening-cue{display:none}.assist-panel{min-width:0;width:100%;overflow:hidden;background:#fff;display:flex;flex-direction:column;border-left:0;opacity:0;transition:opacity .35s .05s}.browser[data-open="true"] .assist-panel{opacity:1;border-left:1px solid #cbd8e1}.sidepanel-title{display:flex;align-items:center;justify-content:space-between;height:33px;padding:6px 13px;color:#596c7e;font-size:11px;white-space:nowrap;background:#f8fafb}.sidepanel-title button{padding:0 0 0 10px;border:0;background:none;font-size:20px;line-height:1;color:#788999;min-width:27px;min-height:25px}.assist-brand{display:flex;align-items:center;justify-content:space-between;gap:12px;background:var(--navy);padding:12px 17px;min-height:60px;white-space:nowrap}.assist-brand img{width:141px;height:34px;object-fit:contain}.assist-brand>span{display:flex;align-items:center;gap:5px;font-size:10px;background:#edf8f2;color:#447662;padding:4px 7px;border-radius:20px}.assist-scroll{padding:18px 18px 20px;flex:1;min-height:284px}.panel-kicker{font-size:10px;letter-spacing:.075em;color:#748996;margin:0 0 13px;font-weight:600}.guidance-card{border:1px solid #e2cabe;border-radius:11px;background:linear-gradient(135deg,#fff8e7,#fff7f6);padding:17px}.card-eyebrow{display:flex;align-items:center;gap:6px;font-size:10px;font-weight:650;letter-spacing:.06em;color:#8a635d}.card-eyebrow>span{font-size:18px;color:#a27340}.guidance-card h3{font-size:24px;font-weight:650;margin:9px 0 16px;line-height:1.14}.action-list{list-style:none;display:grid;gap:11px;padding:0;margin:0}.action-list li{display:flex;gap:9px;align-items:center;font-size:14px;line-height:1.4}.action-list li>span{height:21px;width:21px;border:1px solid #d1b77e;border-radius:50%;display:grid;place-items:center;flex-shrink:0;color:#8d7132;font-size:11px}.source-detail{border-top:1px solid #e6d9c6;margin-top:16px;padding-top:9px}.source-detail summary{list-style:none;cursor:pointer;display:flex;gap:6px;align-items:center;color:#607686;font-size:12px;min-height:25px}.source-detail summary::-webkit-details-marker{display:none}.source-detail summary>span:last-child{margin-left:auto}.source-detail[open] summary>span:last-child{transform:rotate(180deg)}.source-detail>div{font-size:12px;line-height:1.6;margin-top:10px;padding-top:10px;border-top:1px solid #e9e4d7;color:#607380}.source-detail small{display:block;margin-top:8px;color:#84939c;font-size:11px}.assist-tabs{display:flex;justify-content:space-around;border-top:1px solid #dfe7ec;background:#fff;padding:0 6px;margin-top:auto}.assist-tabs button{position:relative;display:flex;align-items:center;justify-content:center;gap:5px;flex:1;font-size:19px;border:0;background:transparent;color:#7e929f;padding:10px 6px;min-height:44px}.assist-tabs button>span{font-size:11px}.assist-tabs button[aria-selected="true"]{color:var(--navy)}.assist-tabs button[aria-selected="true"]:after{content:'';position:absolute;left:22%;right:22%;bottom:0;height:3px;background:var(--yellow)}.assist-tabs button:hover{background:#f4f8fa}.guide-bar{display:flex;align-items:center;gap:17px;padding:22px 26px;background:linear-gradient(105deg,#fffbee,#fff8f4 60%,#fff);position:relative;border-top:1px solid #e3dccc;min-height:128px;z-index:6}.guide-nexie{width:68px;height:79px;object-fit:contain;filter:drop-shadow(0 7px 8px #00254612)}.guide-copy{flex:1;min-width:0}.guide-label{font-size:11px;letter-spacing:.08em;color:#8a7150;font-weight:650;margin-bottom:6px}.guide-copy h2{font-size:26px;font-weight:650;margin:0 0 5px}.guide-copy>p:last-child{font-size:14px;color:#5e7484}.guide-controls{min-width:200px;display:flex;flex-direction:column;align-items:flex-end;gap:10px}.step-dots{display:flex;gap:5px}.step-dots i{height:4px;width:30px;border-radius:4px;background:#e4ded6}.step-dots i.active{background:#bd855c}.step-dots i.done{background:#eac148}.primary{display:flex;align-items:center;justify-content:center;gap:27px;border:0;border-radius:9px;padding:12px 20px;min-height:49px;background:var(--yellow);color:var(--navy);font-size:14px;font-weight:650;text-decoration:none;box-shadow:0 4px 10px #ad842015;transition:transform .2s,background .2s}.primary:hover{background:#ffdd7c;transform:translateY(-2px)}.primary>span{font-size:20px}.below-experience{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;font-size:12px;color:#788c9a;line-height:1.6;margin:15px 3px 0}.below-experience details{max-width:430px}.below-experience summary{cursor:pointer;white-space:nowrap}.below-experience details[open] summary{margin-bottom:9px}.below-experience details p{font-size:13px}footer{font-size:12px;color:#7b8f9d;padding:13px 3px 23px}.reveal{animation:reveal .55s both}
@keyframes icon-pulse{0%,100%{box-shadow:0 0 0 0 #fccf5766}55%{box-shadow:0 0 0 8px #fccf5700;transform:rotate(-4deg)}}@keyframes cue-bob{0%,100%{transform:translateY(0)}50%{transform:translateY(5px)}}@keyframes wave{to{transform:scaleY(.35)}}@keyframes reveal{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}
/* Keep the closed side panel from squeezing its contents into a tall column. */
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17px);bottom:15px;font-size:13px;white-space:nowrap}.guide-copy{padding-right:40px}.guide-bar{position:sticky;bottom:0;box-shadow:0 -5px 18px #00254606}.choices button{font-size:14px;min-height:38px}.choice-heading{font-size:11px}.chat-question{background:#edf3f6;border:1px solid #e2e9ee;border-radius:12px 3px 12px 12px;padding:12px 14px;margin:0 0 13px 25px;font-size:14px;line-height:1.45}.answer-card{padding:16px;border:1px solid #d7e3e5;border-radius:11px;background:#fff;box-shadow:0 5px 17px #00254605;animation-delay:.32s}.answer-copy{font-size:17px;line-height:1.5;letter-spacing:-.015em;margin-top:10px}.answer-guard{font-size:13px;line-height:1.55;color:#607888;margin-top:10px}.transcript-line{border:1px solid #e0e7ed;border-radius:3px 12px 12px 12px;padding:13px;margin-bottom:13px;background:#f5f8fa;animation:reveal .4s both}.transcript-line>span{font-size:11px;color:#7a8d9c;display:block;margin-bottom:5px}.transcript-line p{font-size:15px;line-height:1.5}.agent-line{background:#fff9e9;border-color:#eadcb6;margin-left:17px;animation-delay:.15s}.transcript-note{font-size:12px;color:#7a8c99;display:flex;align-items:center;gap:6px;justify-content:center;margin-top:20px}.transcript-note svg{width:15px;height:15px}.summary-card{padding:15px 17px;border:1px solid #dce5df;border-radius:11px;background:#fff}.summary-heading{display:flex;align-items:center;justify-content:space-between;gap:8px}.summary-heading .quiet{font-size:11px;color:#6d8594;white-space:nowrap;text-decoration:underline;text-underline-offset:3px;min-height:30px}.summary-heading .card-eyebrow{color:#62776c;font-size:9px;letter-spacing:.03em}.summary-row{padding:11px 0;border-bottom:1px solid #edf1ef;animation:line-in .45s calc(.2s + var(--order)*.17s) both}.summary-row>span{font-size:11px;color:#84958b;display:block;margin-bottom:3px}.summary-row p{font-size:14px;line-height:1.5}.human-review{display:flex;align-items:center;gap:8px;padding:10px 12px;background:#edf6f0;border-radius:8px;color:#4d7762;font-size:12px;margin-top:14px}.human-review svg{width:17px;height:17px;flex-shrink:0}.edited-draft{white-space:pre-wrap;font-size:14px;line-height:1.65;margin-top:13px;overflow-wrap:anywhere}#draft-text{display:block;resize:vertical;min-height:190px;max-height:370px;width:100%;border:1px solid #a6bfce;background:#fbfdff;border-radius:7px;color:var(--navy);font:14px/1.65 DM,sans-serif;padding:11px;margin:10px 0 0}#draft-text:focus-visible{outline:3px solid #78afc3;outline-offset:2px}.browser[data-stage="3"] .waveform i,.browser[data-stage="4"] .waveform i{animation:none;height:4px}.has-draft{white-space:pre-wrap;font-size:13px!important;line-height:1.6!important;color:#d4e6e3!important;overflow-wrap:anywhere}.complete-panel{display:flex;flex-direction:column;align-items:center;text-align:center;padding:3px 0 6px}.complete-image{position:relative}.complete-image>img{width:90px;height:105px;object-fit:contain;animation:nexie-pop .65s both}.complete-image>span{position:absolute;right:-19px;top:7px;color:#dca943;font-size:27px;animation:spark-in .7s .2s both}.complete-panel .panel-kicker{font-size:10px;margin:9px 0 7px;color:#9a7749}.complete-panel h3{font-size:27px;margin:0 0 17px;line-height:1.1}.complete-benefits{display:grid;gap:9px;text-align:left}.complete-benefits>span{font-size:13px;display:flex;gap:8px;align-items:center;animation:reveal .4s .2s both}.complete-benefits>span:nth-child(2){animation-delay:.3s}.complete-benefits>span:nth-child(3){animation-delay:.4s}.complete-benefits svg{width:16px;height:16px;color:#749581}.try-another{margin-top:18px;display:flex;align-items:center;gap:15px;font-size:13px;color:var(--navy);padding:8px 13px;background:#fff4cd;border:1px solid #e8d897;border-radius:7px}.try-another:hover{background:#ffebb0}.try-another>span{font-size:19px}.note-transfer{display:none;position:absolute;top:61%;right:16%;padding:9px 13px;background:#fff3ba;color:var(--navy);border:1px solid #dcc77b;border-radius:8px;box-shadow:0 7px 18px #0003;align-items:center;gap:7px;font-size:12px;z-index:7;pointer-events:none}.note-transfer svg{width:17px;height:17px}.draft-transferred .note-transfer{display:flex;animation:note-fly 1s cubic-bezier(.2,.6,.2,1) both}.draft-transferred .crm-record{animation:record-glow 1.8s .5s both}.conversation-change{animation:conversation-pop .45s both}.context-change .guidance-card,.context-change .answer-card{animation:card-flash .9s .15s both}.context-change .context-signal{animation:signal .9s 2}.panel-opened .guidance-card{animation:reveal .6s .3s both}.browser[data-open="false"] .opening-cue{animation:cue-bob 1.8s .4s 4}.experience[data-stage="0"] .step-dots{visibility:hidden}.experience[data-stage="4"] .guide-copy h2{font-size:24px}
@keyframes line-in{from{opacity:0;transform:translateX(10px)}to{opacity:1;transform:none}}@keyframes conversation-pop{0%{transform:translateY(4px);opacity:.6}100%{transform:none;opacity:1}}@keyframes card-flash{0%{opacity:.35;transform:translateY(8px);box-shadow:0 0 0 0 #fccf5720}45%{opacity:1;transform:none;box-shadow:0 0 0 6px #fccf5740}100%{box-shadow:0 0 0 0 #fccf5700}}@keyframes signal{50%{box-shadow:0 0 0 5px #d0a05625}}@keyframes note-fly{0%{opacity:0;transform:translateX(0) rotate(3deg)}15%{opacity:1}75%{opacity:1}100%{opacity:0;transform:translateX(-430px) translateY(15px) rotate(-3deg)}}@keyframes record-glow{0%,100%{background:transparent;box-shadow:none}30%{background:#2c4b50;box-shadow:0 0 0 12px #2c4b50;border-color:#729d95}}@keyframes nexie-pop{0%{opacity:0;transform:translateY(20px) scale(.75)}65%{opacity:1;transform:translateY(-6px) scale(1.04)}100%{transform:none}}@keyframes spark-in{0%{opacity:0;transform:rotate(-60deg) scale(.3)}100%{opacity:1;transform:rotate(15deg)}}
@media(max-width:1100px){.page-intro h1{font-size:31px}.page-intro>p{font-size:13px}.browser[data-open="true"] .browser-workspace{grid-template-columns:minmax(0,1fr) minmax(325px,43%)}.assist-panel>*{min-width:320px}.case-content{padding:22px 23px}.crm-rail{width:44px;padding-inline:7px}.crm-header{padding-inline:17px}.workspace-label{display:none}.case-content h2{font-size:27px}.conversation{padding:14px}.conversation>p{font-size:21px}.opening-cue{right:40px;top:22px}.browser[data-open="false"] .case-content{max-width:610px;margin-left:0}.guide-copy h2{font-size:24px}.guide-nexie{width:60px;height:72px}.guide-bar{gap:13px;padding:20px}.guide-controls{min-width:170px}.primary{padding-inline:16px;gap:16px}.assist-scroll{padding:16px}.guidance-card{padding:15px}.guidance-card h3{font-size:23px}.choices button{font-size:13px;padding-inline:11px}.summary-card{padding:13px}.summary-heading .card-eyebrow{font-size:9px}}
@media(max-width:800px){.page-intro>p{display:none}.page-intro h1{font-size:31px}.mobile-break{display:block}.page-intro h1>span{display:inline-block;margin-top:3px}.browser{margin:0 10px}.crm-rail{display:none}.case-content{padding:22px 18px}.customer>div>span{font-size:10px}.customer-avatar{width:30px;height:30px}.conversation>p{font-size:19px}.waveform{display:none}.crm-record{display:block}.crm-record>div{flex-direction:row;justify-content:space-between;margin-bottom:7px}.choices{gap:6px}.choices button{padding-inline:10px;font-size:12px}.choice-heading>span:last-child{display:none}.guide-nexie{display:none}.guide-bar{gap:15px}.guide-copy{padding-right:10px}.guide-copy h2{font-size:23px}.guide-copy>p:last-child{font-size:13px}.guide-controls{min-width:155px}.guide-controls .back{position:static;align-self:flex-start}.primary{font-size:13px;gap:12px;padding-inline:13px}.browser[data-open="false"] .case-content{max-width:450px}.opening-cue{font-size:12px;padding:10px;max-width:245px}.opening-cue strong{font-size:12px}.opening-cue img{width:42px;height:50px}.browser[data-open="false"] .conversation{margin-top:25px}.browser-caption{display:none}.below-experience{display:block}.below-experience details{margin-top:6px}.guide-controls{gap:7px}.guide-controls .step-dots{display:none}.experience[data-stage="4"] .guide-copy h2{font-size:22px}}
@media(max-width:620px){.site-header{height:59px;padding:0 18px}.brand{gap:15px}.brand img{width:139px;height:37px}.brand strong{font-size:13px}.header-note{display:none}main{padding:0 12px}.page-intro{margin:20px 4px 22px}.eyebrow{font-size:10px;letter-spacing:.06em;margin-bottom:8px}.page-intro h1{font-size:28px;line-height:1.13}.experience{border-radius:15px}.experience-bar{font-size:10px;padding:8px 12px;min-height:36px;letter-spacing:.03em}.experience-bar b{margin-inline:4px}.browser{margin:0 7px;border-radius:10px 10px 0 0}.tabstrip{height:30px;padding-inline:9px;gap:7px;border-radius:9px 9px 0 0}.window-dots{gap:4px;margin-right:1px}.window-dots i{height:6px;width:6px}.browser-tab{min-width:170px;min-height:25px;font-size:10px;padding:4px 8px}.tab-symbol{font-size:12px}.tab-close{font-size:12px}.new-tab{font-size:15px}.toolbar{padding:5px 9px;gap:8px;height:45px}.browser-nav{font-size:18px;word-spacing:3px}.browser-nav>span,.address-path,.address-star,.extension-puzzle,.browser-avatar,.browser-menu{display:none}.address{font-size:11px;gap:6px;padding:7px}.address svg{height:14px;width:14px}.extension-button{width:33px;height:33px}.extension-button img{height:26px;width:23px}.browser-workspace,.browser[data-open="true"] .browser-workspace{display:flex;flex-direction:column;min-height:0}.crm{min-height:0}.crm-header{padding:10px 14px;height:43px}.crm-name{font-size:12px;gap:8px}.crm-mark{height:23px;width:23px;font-size:20px}.crm-layout{min-height:0}.case-content{padding:16px 17px 18px;margin:0;width:100%;max-width:none}.case-top{font-size:10px}.call-badge{font-size:10px}.case-content h2{font-size:25px;margin:6px 0 16px}.customer{gap:9px}.customer strong{font-size:13px}.customer>div>span{font-size:10px}.conversation{padding:13px;margin-top:13px}.conversation>p{font-size:20px;margin-bottom:8px}.context-tag{font-size:10px}.speaker-label{font-size:10px}.try-options{margin-top:14px}.choice-heading{font-size:10px;margin-bottom:7px}.choice-heading>span:last-child{display:block}.choices button{font-size:12px;padding:7px 11px;min-height:36px}.crm-record{display:none}.browser[data-open="false"] .case-content{padding-top:115px;max-width:none;margin:0}.browser[data-open="false"] .crm-header{display:none}.browser[data-open="false"] .conversation{margin-top:16px}.opening-cue{top:20px;right:5px;max-width:310px;padding:11px 13px;gap:10px;font-size:12px}.opening-cue:before{right:13px}.opening-cue img{width:47px;height:55px}.opening-cue strong{font-size:13px}.assist-panel{max-height:0;transition:max-height .55s ease,opacity .35s}.assist-panel>*{min-width:0;flex-shrink:0}.browser[data-open="true"] .assist-panel{max-height:1500px;border-left:0;border-top:1px solid #dce5eb}.sidepanel-title{height:29px;font-size:10px;padding:3px 13px}.sidepanel-title button{font-size:19px}.assist-brand{min-height:54px;padding:10px 15px}.assist-brand img{width:135px;height:32px}.assist-brand>span{font-size:10px}.assist-scroll{padding:15px;min-height:0}.panel-kicker{font-size:10px;margin-bottom:11px}.guidance-card{padding:15px}.guidance-card h3{font-size:23px;margin:8px 0 14px}.action-list{gap:10px}.action-list li{font-size:14px}.source-detail summary{font-size:12px;min-height:29px}.assist-tabs button{min-height:43px;padding:9px}.assist-tabs button>span{font-size:12px}.guide-bar{position:sticky;bottom:0;z-index:8;padding:15px 17px;display:block;min-height:0;box-shadow:0 -5px 18px #0025460b}.guide-label{font-size:10px;margin-bottom:4px}.guide-copy{padding:0}.guide-copy h2{font-size:22px;line-height:1.16;margin-bottom:5px}.guide-copy>p:last-child{font-size:12px;line-height:1.4}.guide-controls{flex-direction:row;align-items:center;justify-content:space-between;margin-top:12px;min-width:0;gap:12px}.guide-controls .back{align-self:auto;font-size:12px}.guide-controls .step-dots{display:flex;margin-right:auto}.step-dots{gap:4px}.step-dots i{width:12px}.primary{font-size:13px;min-height:45px;padding:10px 13px;gap:12px}.experience[data-stage="0"] .guide-controls{display:none}.below-experience{font-size:10px;margin:12px 3px 0}.below-experience details p{font-size:12px}footer{font-size:11px}.browser[data-open="true"] .crm-header,.browser[data-open="true"] .case-top,.browser[data-open="true"] .case-content h2,.browser[data-open="true"] .customer{display:none}.browser[data-open="true"] .case-content{padding:14px 15px}.browser[data-open="true"] .conversation{margin:0;border:0;padding:0;background:none}.browser[data-open="true"] .conversation>p{font-size:17px;margin:4px 0 6px}.browser[data-open="true"] .context-tag{display:none}.panel-footnote{font-size:11px;margin-top:12px}.answer-card{padding:14px}.answer-copy{font-size:16px}.answer-guard{font-size:12px}.summary-heading .card-eyebrow{font-size:10px}.summary-card{padding:14px}.summary-row{padding:9px 0}.summary-row p{font-size:14px}.summary-row>span{font-size:10px}.human-review{margin-top:11px}.complete-panel{padding:4px 0 7px}.complete-image>img{height:96px;width:82px}.complete-panel h3{font-size:27px}.complete-panel .panel-kicker{font-size:10px}.complete-benefits>span{font-size:13px}.browser[data-stage="4"][data-open="true"] .crm-record{display:block;margin-top:10px;border-top:0;background:#233d44;padding:12px;border-radius:9px;animation:reveal .6s .6s both}.browser[data-stage="4"][data-open="true"] .conversation{display:none}.browser[data-stage="4"][data-open="true"] .crm-record>div{margin-bottom:7px}.browser[data-stage="4"] .record-status{font-size:9px}.has-draft{font-size:12px!important}.note-transfer{right:20%;top:42%;font-size:11px}.draft-transferred .note-transfer{animation-name:note-fly-mobile}.experience[data-stage="4"] .guide-copy h2{font-size:22px}.experience[data-stage="4"] .guide-copy>p:last-child{font-size:12px}}
@keyframes note-fly-mobile{0%{opacity:0;transform:translateY(0) rotate(3deg)}15%,65%{opacity:1}100%{opacity:0;transform:translateY(-180px) rotate(-3deg)}}
.assist-panel[inert]{visibility:hidden}.primary:disabled{opacity:.5;transform:none;box-shadow:none}
@media(max-width:620px){.sidepanel-title,.panel-kicker,.panel-footnote{display:none}.assist-scroll{padding:13px}.chat-question{display:none}.complete-panel .panel-kicker{display:block}.guide-label{font-size:10px}.guide-bar{padding-top:13px;padding-bottom:13px}.guide-copy h2{font-size:21px}.guide-controls{margin-top:10px}.assist-brand{min-height:52px}.guidance-card h3{margin-bottom:12px}}
@media(max-width:360px){.tour-duration{display:none}.experience-bar .quiet{white-space:nowrap}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}.note-transfer{display:none!important}}

/* V6: the client workspace uses familiar service-desk conventions, independently of LiveNexus. */
.experience-actions{display:flex;align-items:center;gap:20px}.experience-actions .quiet{font-size:11px;letter-spacing:0}.browser-workspace{background:#fff}.crm.ticket-app{background:#fff;color:#2f3941;display:flex;flex-direction:column;min-height:438px;font:12px/1.45 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;overflow:hidden}.ticket-app h2,.ticket-app h3{font-family:inherit;letter-spacing:0}.ticket-appbar{height:39px;display:flex;align-items:center;gap:18px;background:#fafbfb;border-bottom:1px solid #d8dcde;padding:0 12px 0 0;flex-shrink:0}.ticket-tab{height:39px;display:flex;align-items:center;gap:8px;padding:0 14px;background:#fff;border-right:1px solid #d8dcde;border-top:2px solid #49545a;min-width:194px}.ticket-tab-x{margin-left:auto;font-size:18px;color:#68737d}.ticket-status-dot{width:7px;height:7px;border-radius:50%;background:#e8a21a}.ticket-add{font-size:12px;white-space:nowrap;color:#4d565c}.ticket-app-tools{margin-left:auto;display:flex;gap:19px;align-items:center;color:#5e676d;font-size:18px}.desk-avatar{font-size:10px;display:grid;place-items:center;background:#e3e8e9;color:#35414a;border-radius:50%;width:24px;height:24px}.ticket-crumb{height:39px;border-bottom:1px solid #e1e4e5;padding:0 17px;display:flex;align-items:center;gap:10px;white-space:nowrap;font-size:11px}.crumb-slash{color:#a8afb5}.open-label{font-size:10px;background:#fff0c2;padding:2px 6px;border-radius:3px;color:#785717;margin-left:4px}.ticket-number{color:#68737d}.crumb-menu{margin-left:auto;letter-spacing:2px}.ticket-main{display:grid;grid-template-columns:176px minmax(0,1fr) 222px;flex:1;min-height:0;transition:grid-template-columns .65s cubic-bezier(.2,.75,.15,1)}.browser[data-open="true"] .ticket-main{grid-template-columns:166px minmax(0,1fr) 0px}.ticket-properties{padding:18px 13px;border-right:1px solid #e3e6e8;min-width:0;background:#fff}.property{margin-bottom:16px;min-width:0}.property>span{display:block;font-size:11px;font-weight:600;margin-bottom:6px}.field-value{display:flex;gap:6px;align-items:center;min-height:31px;padding:5px 7px;border:1px solid #d8dcde;border-radius:3px;font-size:11px;white-space:nowrap}.field-arrow{margin-left:auto;color:#7c878e}.mini-avatar{width:16px;height:16px;display:grid;place-items:center;border-radius:3px;background:#d6e9ea;color:#3f6267;font-size:7px;flex-shrink:0}.agent-avatar{background:#e4e7f0;color:#555d70}.property-pair{display:flex;gap:8px}.property-pair .property{flex:1}.field-tags{border:1px solid #d8dcde;border-radius:3px;padding:7px 5px;display:flex;flex-wrap:wrap;gap:5px}.field-tags>span{background:#eff1f2;border:1px solid #e3e6e7;padding:1px 4px;border-radius:3px;font-size:9px;color:#53616b}.ticket-conversation{display:flex;flex-direction:column;min-width:0;background:#fff}.ticket-subject{padding:17px 20px 10px}.ticket-subject h2{font-size:17px;font-weight:600;line-height:1.3;margin:0 0 8px;color:#28353d}.ticket-channel{display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:10px;color:#758088}.ticket-app .call-badge{font-size:10px;color:#427365;white-space:nowrap}.ticket-app .call-badge svg{width:13px;height:13px}.ticket-thread{padding:0 20px 20px;flex:1;min-height:147px}.thread-date{display:flex;align-items:center;gap:10px;font-size:9px;color:#7c878e;margin:0 0 11px}.thread-date:before,.thread-date:after{content:'';height:1px;background:#edf0f2;flex:1}.thread-event{display:flex;gap:6px;align-items:center;font-size:10px;color:#68737d;margin-bottom:18px}.thread-event time{margin-left:auto;font-size:9px;color:#899299;white-space:nowrap}.phone-icon{color:#427365;font-size:14px}.thread-message{display:flex;align-items:flex-start;gap:9px}.thread-avatar{width:27px;height:27px;background:#dceced;color:#42656a;font-size:9px;display:grid;place-items:center;border-radius:4px;flex-shrink:0}.message-body{min-width:0;flex:1}.message-byline{display:flex;align-items:center;gap:10px;font-size:10px;min-height:26px}.message-byline strong{font-weight:600}.message-byline>span{font-size:9px;color:#879198}.ticket-app .waveform{height:19px;padding:0;color:#74a8a3;gap:2px}.ticket-app .waveform i{width:2px;height:7px;animation:wave 1s ease-in-out infinite alternate}.ticket-app .waveform i:nth-child(3n){height:15px}.ticket-app .waveform i:nth-child(3n+1){height:11px}.ticket-app .conversation,.browser[data-open="false"] .ticket-app .conversation{background:#eaf4f4;border:1px solid #e1eded;border-radius:0 5px 5px 5px;padding:12px 14px;margin:3px 0 0;max-width:none}.ticket-app .conversation>p{font:13px/1.55 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;letter-spacing:0;margin:0;color:#33434a}.ticket-app .crm-record,.browser[data-open="false"] .ticket-app .crm-record{display:block;border-top:1px solid #e0e4e6;padding:0;margin:0;background:#fffcf3;min-height:123px;color:#49575e;transition:background .3s}.ticket-app .crm-record>div{display:flex;flex-direction:row;align-items:center;justify-content:space-between;min-width:0;gap:8px;margin:0}.note-composer-header{padding:10px 16px 7px;font-size:11px}.note-composer-header>span:first-child>span{margin-left:5px;color:#79848a}.ticket-app .record-status{font-size:9px;color:#7e8179}.ticket-app #record-copy{padding:2px 16px 10px;font:12px/1.5 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;color:#91948e;min-height:53px;white-space:pre-line;overflow-wrap:anywhere}.ticket-app #record-copy.has-draft{font-size:11px!important;color:#335146}.composer-tools{padding:0 16px 10px;color:#8b9396;font-size:13px}.composer-tools>span:first-child{word-spacing:10px}.composer-tools>span:last-child{font-size:10px}.customer-context{border-left:1px solid #e3e6e8;min-width:0;overflow:hidden;opacity:1;transition:opacity .22s;background:#fcfdfd}.customer-context>*{min-width:221px}.browser[data-open="true"] .customer-context{opacity:0;visibility:hidden}.context-profile{padding:17px 20px 15px;display:grid;grid-template-columns:32px 1fr;column-gap:10px;align-items:center}.profile-avatar{grid-row:span 2;width:32px;height:32px;display:grid;place-items:center;background:#e2ecec;border-radius:4px;font-size:10px;color:#567477}.context-profile strong{font-size:12px;font-weight:600}.context-profile>span:last-child{font-size:10px;color:#75838c}.customer-context dl{padding:0 20px;margin:0;font-size:10px}.customer-context dt{color:#7b878f;margin-top:11px}.customer-context dd{margin:3px 0;color:#495b65}.interaction-history{border-top:1px solid #e5e8ea;margin-top:20px;padding:13px 20px}.interaction-history h3{font-size:11px;margin:0 0 14px;font-weight:600}.interaction-history p{display:flex;gap:9px;margin-top:13px;align-items:flex-start}.interaction-history b{font-size:10px;font-weight:500;display:block}.interaction-history small{font-size:9px;color:#7a878f;display:block;margin-top:3px}.interaction-history i{height:6px;width:6px;border-radius:50%;background:#e8a21a;margin-top:4px;flex-shrink:0}.interaction-history p:last-child i{background:#8caaa5}.ticket-footer{height:45px;display:flex;align-items:center;gap:12px;padding:0 14px;border-top:1px solid #dce0e2;background:#fcfdfd;flex-shrink:0;font-size:10px}.macro-field{border:1px solid #d8dcde;padding:6px 9px;border-radius:3px;color:#6a757e;min-width:160px;display:flex;justify-content:space-between;gap:20px}.stay-ticket{margin-left:auto;color:#747f87;white-space:nowrap}.stay-ticket>span{margin-left:7px}.submit-example{background:#38464e;color:#fff;padding:7px 10px;border-radius:3px;white-space:nowrap}.submit-example>span{padding-left:9px;margin-left:7px;border-left:1px solid #ffffff40}.browser[data-open="true"] .ticket-footer .macro-field{min-width:125px}.try-options{display:flex;align-items:center;justify-content:center;gap:20px;padding:4px 16px 12px;margin:0;min-height:58px;position:relative}.choice-heading{display:block;font-size:10px;letter-spacing:.035em;color:#3b5263;margin:0}.choice-heading>span{display:block}.choice-heading>span:last-child{color:#6c7f8d;letter-spacing:0;font-size:10px;margin-top:2px}.choices{gap:7px;flex-wrap:nowrap}.choices button{background:#fff;border:1px solid #ccd7dd;color:#425866;min-height:34px;padding:6px 13px;font-size:12px}.choices button:hover{background:#fff8dd;color:#002546;border-color:#e2c570}.choices button[aria-pressed="true"]{background:#002546;color:white;border-color:#002546}.option-reaction{position:absolute;right:20px;font-size:10px;color:#785d1f;opacity:0;pointer-events:none}.browser[data-open="true"] .assist-panel{box-shadow:-6px 0 20px #1b313310}.opening-cue{box-shadow:0 8px 26px #33434b25}.browser[data-stage="3"] .waveform,.browser[data-stage="4"] .waveform{display:none}.motion-paused *,.motion-paused *:before,.motion-paused *:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}.motion-paused .note-transfer{display:none!important}
@media(max-width:1100px){.ticket-main{grid-template-columns:154px minmax(0,1fr) 190px}.browser[data-open="true"] .ticket-main{grid-template-columns:142px minmax(0,1fr) 0px}.ticket-properties{padding:15px 10px}.field-value{font-size:10px;padding:5px}.mini-avatar{display:none}.ticket-subject{padding:15px 15px 9px}.ticket-subject h2{font-size:15px}.ticket-thread{padding:0 15px 17px}.thread-event time{display:none}.ticket-app .conversation{padding:11px}.ticket-app .conversation>p{font-size:12px}.ticket-footer{gap:10px;padding-inline:12px}.stay-ticket{display:none}.submit-example{margin-left:auto}.note-composer-header{flex-wrap:wrap}.option-reaction{display:none}.customer-context>*{min-width:189px}}
@media(max-width:800px){.ticket-main,.browser[data-open="true"] .ticket-main{grid-template-columns:minmax(0,1fr) 0px}.ticket-properties{display:none}.customer-context{visibility:hidden;opacity:0}.ticket-app-tools{gap:11px}.ticket-crumb{padding-inline:12px;gap:7px;font-size:10px}.ticket-crumb>span:first-child,.crumb-slash{display:none}.ticket-subject{padding-inline:15px}.ticket-tab{min-width:160px;font-size:11px}.ticket-app .conversation>p{font-size:13px}.ticket-app .waveform{display:flex}.ticket-app .crm-record{display:block}.ticket-footer .macro-field,.browser[data-open="true"] .ticket-footer .macro-field{min-width:100px}.try-options{gap:12px;padding-inline:10px}.choice-heading{font-size:9px}.choice-heading>span:last-child{display:none}.choices button{font-size:11px;padding-inline:10px}}
@media(max-width:620px){.experience-actions{gap:12px}.experience-actions .quiet{font-size:10px}.tour-duration{display:none}.try-options{display:block;padding:0 12px 10px;min-height:0}.choice-heading{font-size:9px;margin-bottom:5px}.choices{gap:6px}.choices button{min-height:32px;font-size:11px;padding:5px 11px;flex:1}.crm.ticket-app{min-height:0}.ticket-appbar{height:30px;gap:14px;padding-right:10px}.ticket-tab{height:30px;min-width:158px;padding-inline:10px;font-size:10px}.ticket-add{font-size:10px}.ticket-app-tools{gap:11px}.ticket-app-tools>span:not(:last-child){display:none}.desk-avatar{width:19px;height:19px;font-size:8px}.ticket-crumb{height:30px;font-size:9px}.open-label{font-size:9px}.ticket-main,.browser[data-open="true"] .ticket-main{display:block}.ticket-properties,.customer-context{display:none}.ticket-subject{padding:13px 14px 8px}.ticket-subject h2{font-size:15px;line-height:1.3}.ticket-channel{font-size:9px}.ticket-app .call-badge{font-size:9px}.ticket-thread{padding:0 14px 17px;min-height:0}.thread-date{display:none}.thread-event{font-size:9px;margin-bottom:11px}.thread-message{gap:8px}.thread-avatar{width:23px;height:23px;font-size:8px}.message-byline{min-height:21px;font-size:10px}.message-byline>span{font-size:8px}.ticket-app .conversation,.browser[data-open="true"] .ticket-app .conversation,.browser[data-open="false"] .ticket-app .conversation{padding:10px 11px;background:#eaf4f4;border:1px solid #e1eded;border-radius:0 5px 5px 5px;margin:3px 0 0}.ticket-app .conversation>p,.browser[data-open="true"] .ticket-app .conversation>p{font-size:13px;line-height:1.45;margin:0}.ticket-footer,.ticket-app .crm-record,.browser[data-open="false"] .ticket-app .crm-record{display:none}.browser[data-open="true"] .ticket-appbar{display:none}.browser[data-open="true"] .ticket-subject{display:none}.browser[data-open="true"] .ticket-thread{padding:6px 13px 12px}.browser[data-open="true"] .thread-event{display:none}.browser[data-stage="4"][data-open="true"] .ticket-thread{display:none}.browser[data-stage="4"][data-open="true"] .ticket-app .crm-record{display:block;margin:0;border-radius:0;background:#f3faf6;padding:0;animation:record-glow 1.5s .4s both}.browser[data-stage="4"] .ticket-app .record-status{font-size:8px}.browser[data-stage="4"] .ticket-app .composer-tools{display:none}.browser[data-stage="4"] .ticket-app #record-copy{font-size:10px!important;padding-bottom:12px}.browser[data-open="false"] .ticket-subject{padding-top:107px}.opening-cue{top:42px;right:6px}.browser[data-open="true"] .assist-panel{box-shadow:0 -3px 16px #1b31330b}.browser[data-open="true"] .sidepanel-title{display:flex;height:26px;padding:2px 12px;font-size:9px}.browser[data-open="true"] .sidepanel-title button{font-size:19px;min-height:22px}.guide-copy h2{font-size:20px}.ticket-app .crm-record>div{margin:0}.ticket-app .note-composer-header{padding:9px 13px 5px}.ticket-app .crm-record{min-height:0}}
@keyframes record-glow{0%,100%{box-shadow:inset 0 0 0 0 #73b79800}35%{background:#e2f5e9;box-shadow:inset 0 0 0 3px #83b49a}}
/* Sources stay optional, but now resemble the client knowledge that informs an answer. */
.source-button{display:flex;align-items:center;gap:7px;width:100%;text-align:left;font:12px/1.4 DM,Arial,sans-serif;border:0;background:transparent;padding:3px 0;color:#4c6879;min-height:30px;transition:color .2s}.source-button:hover{color:#002546}.source-button>svg{width:16px;height:16px;flex-shrink:0}.source-button .source-arrow{margin-left:auto;font-size:17px;transition:transform .2s}.source-button:hover .source-arrow{transform:translate(2px,-2px)}.source-detail>div{border:0}.source-dialog{padding:0;border:1px solid #d0d9dc;border-radius:16px;width:min(660px,calc(100vw - 32px));max-height:calc(100dvh - 40px);color:#34444d;background:#fff;box-shadow:0 25px 100px #00254635;overflow:auto;overscroll-behavior:contain}.source-dialog::backdrop{background:#0c263c80;backdrop-filter:blur(4px)}.source-dialog[open]{animation:source-in .24s ease-out}.knowledge-topbar{position:sticky;top:0;z-index:3;display:flex;align-items:center;justify-content:space-between;gap:15px;padding:12px 22px;background:#f5f8f8;border-bottom:1px solid #dfe6e7;min-height:57px}.knowledge-topbar>span{display:flex;align-items:center;gap:9px;font-size:10px;letter-spacing:.06em;font-weight:600;color:#537079}.knowledge-topbar svg{width:17px;height:17px}.knowledge-topbar button{display:grid;place-items:center;line-height:1;font:25px/1 Arial,sans-serif;border:1px solid #d9e0e2;background:#fff;border-radius:6px;width:30px;height:30px;color:#576e79}.knowledge-topbar button:hover{background:#eaf0f2}.knowledge-document{padding:23px 29px 26px;font:13px/1.6 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif}.knowledge-breadcrumb{font-size:10px;color:#6d838c}.knowledge-breadcrumb>span{margin:0 8px;color:#a6b3b9}.knowledge-document h2{font:600 26px/1.18 Rethink,Arial,sans-serif;letter-spacing:-.02em;color:#213e4f;margin:14px 0 19px;max-width:520px}.knowledge-meta{display:grid;grid-template-columns:.8fr 1.4fr .6fr 1fr;gap:14px;font-size:11px;border-top:1px solid #e5eaed;border-bottom:1px solid #e5eaed;padding:12px 0}.knowledge-meta small{display:block;font-size:8px;letter-spacing:.08em;color:#7a8b93;margin-bottom:4px}.knowledge-sample{font-size:10px;color:#8b7362;background:#fff9eb;border-radius:4px;padding:7px 10px;margin:12px 0 18px}.knowledge-document section{margin-top:19px}.knowledge-document h3{font:600 13px/1.4 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;letter-spacing:0;color:#2d4755;margin:0 0 6px}.knowledge-document p{color:#5c6d77;font-size:12px;line-height:1.65}.knowledge-procedure ol{list-style:none;padding:0;margin:12px 0 0;display:grid;gap:12px}.knowledge-procedure li{display:flex;align-items:flex-start;gap:10px;padding:0}.procedure-number{background:#eff4f4;color:#68858d;border-radius:50%;height:23px;width:23px;display:grid;place-items:center;font-size:10px;flex-shrink:0}.knowledge-procedure h4{font:600 12px/1.5 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;margin:1px 0 3px;color:#384e5a}.knowledge-procedure li.cited-passage{padding:12px;background:#fffae9;border:1px solid #ead591;border-left:3px solid #d4a744;border-radius:5px;margin-inline:-12px}.passage-label{font-size:8px;letter-spacing:.07em;font-weight:700;color:#98742c;display:block;margin-bottom:5px}.knowledge-escalation{border-top:1px solid #e5eaed;padding-top:15px}.knowledge-escalation.cited-passage{padding:13px;background:#fffae9;border:1px solid #ead591;border-left:3px solid #d4a744;border-radius:5px;margin-inline:-12px}.knowledge-language{padding:12px 14px;background:#f3f7f8;border-radius:5px}.knowledge-language p{font-style:italic}.knowledge-related{font-size:10px!important;margin-top:18px;color:#6c848e!important}.knowledge-related strong{font-size:10px;display:block;margin-bottom:3px;color:#4b6572}.source-takeaway{display:flex;align-items:flex-start;gap:10px;margin:23px -29px -26px;padding:18px 29px;background:linear-gradient(110deg,#fffae9,#fff5f4);border-top:1px solid #eee2cb}.source-takeaway>svg{color:#9b7a39;flex-shrink:0;width:20px;height:20px;margin-top:2px}.source-takeaway p{font:12px/1.6 DM,Arial,sans-serif;color:#5e7180}.source-takeaway strong{display:block;color:#183e57;font-weight:650;margin-bottom:2px}
/* Motion follows the story: context changes, guidance arrives, the reviewed draft moves. */
.ticket-thread{position:relative}.context-change .ticket-thread:after{content:'';position:absolute;pointer-events:none;top:25%;right:0;width:70%;height:50%;background:linear-gradient(90deg,transparent,#d0eeed80,transparent);animation:context-sweep .9s ease-out both}.context-change .guidance-card,.context-change .answer-card{animation:card-flash 1s .15s both}.options-updated .option-reaction{animation:updated-toast 2.2s both}.options-updated button[aria-pressed="true"]{animation:choice-pop .42s ease-out}.assist-brand{position:relative;overflow:hidden}.assist-brand:after{content:'';position:absolute;bottom:0;left:0;width:28%;height:2px;background:linear-gradient(90deg,transparent,#fccf57,#f4afb1,transparent);animation:brand-scan 4.5s 4 ease-in-out}.assist-brand>span>i{animation:listening-pulse 2s 6}.guide-nexie{animation:sidekick-float 3.5s 4 ease-in-out;transform-origin:center bottom}.page-intro h1>span:after{animation:underline-in .8s .15s both;transform-origin:left}.source-dialog[open] .cited-passage{animation:source-highlight 1.2s .3s both}.browser[data-stage="4"] .ticket-app #record-copy{animation:note-text-in .7s .4s both}.browser[data-stage="4"] .ticket-app .record-status{color:#447b5f}.browser[data-stage="4"] .ticket-app .crm-record{background:#f3faf6}.note-transfer{box-shadow:0 7px 25px #213e4f25}.draft-transferred .note-transfer{animation-duration:1.1s}
@keyframes source-in{from{opacity:0;transform:translateY(12px) scale(.98)}to{opacity:1;transform:none}}@keyframes source-highlight{0%{box-shadow:0 0 0 0 #ebca6333}50%{box-shadow:0 0 0 5px #ebca6344}100%{box-shadow:0 0 0 0 #ebca6300}}@keyframes context-sweep{from{opacity:0;transform:translateX(-40%)}35%{opacity:1}to{opacity:0;transform:translateX(50%)}}@keyframes updated-toast{0%{opacity:0;transform:translateY(4px)}18%,70%{opacity:1;transform:none}100%{opacity:0}}@keyframes choice-pop{0%,100%{transform:scale(1)}45%{transform:scale(1.045)}}@keyframes brand-scan{0%,15%{transform:translateX(-110%);opacity:0}30%,70%{opacity:1}90%,100%{transform:translateX(460%);opacity:0}}@keyframes listening-pulse{50%{box-shadow:0 0 0 4px #4a906218}}@keyframes sidekick-float{0%,70%,100%{transform:none}35%{transform:translateY(-4px) rotate(-3deg)}45%{transform:translateY(-3px) rotate(2deg)}}@keyframes underline-in{from{transform:scaleX(0)}to{transform:scaleX(1)}}@keyframes note-text-in{from{opacity:0;transform:translateY(7px)}to{opacity:1;transform:none}}
@media(max-width:620px){.source-dialog{width:calc(100vw - 20px);max-height:calc(100dvh - 24px);border-radius:12px}.knowledge-topbar{padding:10px 16px;min-height:51px}.knowledge-topbar>span{font-size:9px}.knowledge-document{padding:18px 20px 22px}.knowledge-breadcrumb{font-size:9px}.knowledge-breadcrumb>span{margin:0 4px}.knowledge-document h2{font-size:23px;margin-top:12px}.knowledge-meta{grid-template-columns:1fr 1fr;gap:12px;padding:11px 0}.knowledge-meta small{font-size:8px}.knowledge-sample{font-size:9px}.source-takeaway{margin:20px -20px -22px;padding:16px 20px}.knowledge-procedure li.cited-passage,.knowledge-escalation.cited-passage{margin-inline:-7px;padding:10px 8px}.source-button{font-size:11px;min-height:28px}.source-button .source-arrow{font-size:16px}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}.note-transfer{display:none!important}}
@media(max-width:360px){.guide-bar{padding:11px 13px}.guide-copy h2,.experience[data-stage="4"] .guide-copy h2{font-size:18px;line-height:1.15}.guide-copy>p:last-child,.experience[data-stage="4"] .guide-copy>p:last-child{font-size:11px}.guide-label{font-size:9px}.guide-controls{gap:8px;margin-top:9px}.primary{font-size:11px;white-space:nowrap;padding:9px 10px;min-height:42px;gap:8px}.guide-controls .back{font-size:10px}.step-dots i{width:9px}.step-dots{gap:3px}.experience-actions{gap:10px}.experience-actions .quiet{font-size:9px}.experience-bar{font-size:9px}}

/* V7: clear navigation, explicit wrap-up fields, and a separate calculator connection. */
.tour-steps{display:flex;align-items:center;gap:4px}.tour-steps button{display:flex;align-items:center;gap:6px;border:1px solid transparent;background:transparent;border-radius:20px;padding:5px 9px;color:#6e8290;font-size:11px;line-height:1.3;transition:background .2s,color .2s}.tour-steps button>span{font-size:9px;display:grid;place-items:center;border:1px solid #bfccd3;border-radius:50%;height:16px;width:16px}.tour-steps button:hover{background:#e4ebee;color:#12364f}.tour-steps button.current{background:#fff;border-color:#d5e0e5;color:#002546;box-shadow:0 2px 7px #00254608}.tour-steps button.current>span{background:#fccf57;border-color:#fccf57;color:#173f58}.experience-bar{gap:10px}.experience[data-stage="0"] .guide-controls{display:flex}.experience[data-stage="0"] .step-dots{display:none}.experience-actions{gap:15px}.guide-copy h2{font-size:26px}.disposition-property .field-value{white-space:normal;min-height:32px;line-height:1.35;font-size:10px;color:#798890}.disposition-property .field-value.field-complete{color:#356d56;background:#eff8f2;border-color:#9bc4aa;animation:source-highlight 1.2s .4s both}.ticket-app .property{margin-bottom:13px}.ticket-app .crm-record>div.record-outcome{display:none}.ticket-app .crm-record>div.record-followup{display:block;padding:0 16px 12px;font-size:10px}.record-followup>span{display:block;color:#75857d;font-size:9px;margin-bottom:3px}.ticket-app .record-followup>p{font:11px/1.45 -apple-system,BlinkMacSystemFont,'Segoe UI',Arial,sans-serif;color:#3e5f50}.ticket-app .crm-record #record-copy{min-height:43px}.wrapup-card{padding:16px}.wrapup-card .summary-row{padding:9px 0}.wrapup-card .summary-row p{font-size:13px;line-height:1.45}.wrapup-card .summary-heading{gap:8px}.wrapup-card .summary-heading .card-eyebrow{font-size:10px}.wrapup-card .quiet{font-size:11px;white-space:nowrap}.wrapup-card .edited-draft{font-size:12px;line-height:1.5;margin-top:12px}.wrapup-card textarea{font-size:12px;min-height:110px;line-height:1.45}.disposition-field{margin-top:14px;border-top:1px solid #e4e9ec;padding-top:13px}.wrapup-field-label{display:flex;justify-content:space-between;align-items:center;gap:10px}.wrapup-field-label label,.followup-field>label{font-size:12px;font-weight:650;color:#254a61}.wrapup-field-label>span{font-size:9px;border-radius:15px;padding:3px 7px;background:#fff5d8;color:#8a6b25}.disposition-field>p{font-size:10px;color:#738894;margin-top:2px}.disposition-field select{width:100%;font:12px/1.4 DM,Arial,sans-serif;color:#21465e;background:#fff;border:1px solid #bacbd4;border-radius:6px;padding:9px 28px 9px 10px;margin-top:7px;min-height:38px;cursor:pointer}.disposition-field select:focus-visible,.followup-field input:focus-visible{outline:3px solid #007caa;outline-offset:2px}.followup-field{margin-top:13px}.followup-field>label{display:block;font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:#708694}.followup-field>p{font-size:12px;line-height:1.45;margin-top:4px}.followup-field input{width:100%;font:12px/1.5 DM,Arial,sans-serif;border:1px solid #bacbd4;padding:8px 9px;border-radius:5px;margin-top:5px;color:#254a61}.wrapup-card .human-review{font-size:11px;margin-top:15px}.wrapup-complete{padding-top:16px}.completion-seal{display:grid;place-items:center;width:51px;height:51px;border-radius:50%;background:#e5f4e9;color:#447e5c;margin:0 auto 17px;animation:nexie-pop .55s ease-out both}.completion-seal svg{height:26px;width:26px;stroke-width:2}.wrapup-complete .panel-kicker{display:block;margin-bottom:9px;font-size:10px}.wrapup-complete h3{font-size:29px;margin:0 0 19px}.wrapup-complete .complete-benefits{gap:10px;margin:0 auto 17px}.wrapup-complete .complete-benefits>span{font-size:13px}.completed-outcome{padding:12px;background:#f0f7f3;border:1px solid #dcebe1;border-radius:9px;text-align:left;margin-bottom:17px}.completed-outcome>span{display:block;font-size:9px;letter-spacing:.07em;color:#6a8a77;margin-bottom:3px}.completed-outcome>strong{font-size:13px;line-height:1.4;font-weight:600;color:#35694f}.wrapup-complete .try-another{font-size:12px;min-height:38px}.experience[data-stage="4"] .guide-copy h2{font-size:25px}
.impact-explorer{margin:28px 0 0;border:1px solid #dfdfd6;border-radius:21px;padding:28px 32px 23px;background:linear-gradient(120deg,#fffdf5,#fff8f8);box-shadow:0 16px 55px #0025460a;scroll-margin-top:20px;animation:source-in .45s ease-out}.impact-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:25px}.impact-heading .eyebrow{font-size:10px;color:#8b754b;letter-spacing:.09em;margin-bottom:9px}.impact-heading h2{font-size:30px;margin:0 0 8px;color:#002546;line-height:1.14;max-width:720px}.impact-heading h2:focus{outline:none}.impact-heading>div>p:last-child{font-size:13px;color:#677c8d}.impact-nexie{width:60px;height:72px;object-fit:contain;transform:rotate(5deg);animation:sidekick-float 3.5s 3 ease-in-out}.impact-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);gap:42px;align-items:center}.impact-inputs{display:grid;gap:18px}.impact-input{display:grid;grid-template-columns:1fr auto;column-gap:15px;align-items:center}.impact-input label{font-size:13px;font-weight:550}.impact-input output{font-size:15px;font-weight:650;font-variant-numeric:tabular-nums}.impact-input input[type=range]{grid-column:1/-1;width:100%;accent-color:#002546;cursor:pointer;margin:12px 0 3px;height:24px}.impact-input input:focus-visible{outline:2px solid #007caa;outline-offset:3px;border-radius:10px}.range-ends{grid-column:1/-1;display:flex;justify-content:space-between;font-size:10px;color:#8a999f}.impact-scenarios{margin:0;padding:0;border:0;min-width:0}.impact-scenarios legend{padding:0 0 9px;font-size:12px;color:#395c70}.impact-scenarios>div{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.impact-scenarios button{border:1px solid #d9ddd9;border-radius:8px;background:#ffffffa0;padding:9px 6px;color:#71818a;transition:background .2s,transform .2s;min-height:60px}.impact-scenarios button>span{font-size:10px;display:block;line-height:1.2}.impact-scenarios button>strong{font:650 18px/1.2 Rethink,Arial,sans-serif;display:block;margin-top:4px}.impact-scenarios button:hover{transform:translateY(-2px);background:#fff}.impact-scenarios button[aria-pressed=true]{background:#002546;border-color:#002546;color:#fff;box-shadow:0 5px 16px #00254615}.impact-results{background:#fff;border:1px solid #e4e6df;padding:23px 27px;border-radius:14px;min-width:0}.impact-result-label{font-size:9px;letter-spacing:.065em;color:#738491}.impact-total>div{display:flex;align-items:center;gap:14px;margin:3px 0 7px}.impact-total>div>strong{font:600 clamp(44px,4.5vw,64px)/1.1 Rethink,Arial,sans-serif;letter-spacing:-.06em;color:#002546;font-variant-numeric:tabular-nums}.impact-total>div>span{font-size:13px;color:#6a808e;line-height:1.35}.impact-total>p{font-size:12px;color:#6b808e}.impact-total>p>strong{color:#2e5269;font-weight:650}.impact-comparison{border-top:1px solid #e7edeb;padding-top:14px;margin-top:17px}.impact-comparison>div:not(.impact-track){display:flex;align-items:center;justify-content:space-between;gap:10px;font-size:10px;color:#6f8591}.impact-comparison b{font-size:11px;font-weight:600;color:#3f6176}.impact-track{height:8px;background:#eff3f4;border-radius:10px;margin:6px 0 12px;overflow:hidden}.impact-track span{height:100%;display:block;border-radius:10px;transition:width .45s cubic-bezier(.15,.75,.2,1),opacity .2s}.impact-track #impact-before-bar{width:100%;background:#bfd0d8}.impact-track #impact-after-bar{width:40%;background:linear-gradient(90deg,#f5c752,#f2b1a2)}.impact-track span.zero{width:0!important}.estimate-note{font-size:10px;color:#899399;margin-top:12px}.impact-footer{display:flex;align-items:center;justify-content:space-between;gap:22px;margin-top:23px;padding-top:20px;border-top:1px solid #e6e2d7}.impact-footer details{font-size:11px;max-width:560px;flex:1;align-self:flex-start;color:#738795}.impact-footer summary{cursor:pointer;min-height:25px;padding:3px 0;max-width:max-content}.impact-footer details p{font-size:11px;line-height:1.65;margin-top:9px;color:#6d818f}.impact-footer details a{text-underline-offset:3px}.impact-links{display:flex;align-items:center;gap:19px;flex-shrink:0}.impact-links .primary{font-size:13px;min-height:44px;padding:10px 16px;gap:18px}.impact-links .quiet{font-size:11px;color:#657d8c}.impact-product{display:block;text-align:right;width:max-content;margin:15px 0 0 auto;font-size:11px;color:#657d8c;text-underline-offset:4px}.impact-updated .impact-total>div>strong{animation:choice-pop .4s ease-out}
@media(max-width:1100px){.guide-copy h2{font-size:24px}.impact-explorer{padding:24px}.impact-layout{gap:26px}.impact-heading h2{font-size:28px}.impact-results{padding:21px}.impact-links{gap:12px}.impact-links .primary{font-size:12px}.impact-footer{align-items:flex-start}.impact-links{flex-direction:column-reverse;align-items:flex-end}.tour-steps button{font-size:10px;padding:5px 7px}.wrapup-complete h3{font-size:27px}}
@media(max-width:800px){.ticket-app .crm-record>div.record-outcome{display:flex;padding:0 16px 9px;gap:8px;justify-content:flex-start;align-items:baseline}.record-outcome>span{font-size:9px;color:#718579}.record-outcome>strong{font-size:10px;font-weight:600;color:#3c6c53}.impact-heading h2{font-size:26px}.impact-layout{gap:18px}.impact-results{padding:19px}.impact-input label{font-size:12px}.impact-scenarios button>span{font-size:9px}.tour-steps{gap:1px}.tour-steps button>span{height:14px;width:14px;font-size:8px}.experience-actions{gap:12px}.wrapup-card .summary-heading .card-eyebrow{font-size:9px}.guide-copy h2{font-size:22px}}
@media(max-width:620px){.experience-bar{flex-wrap:wrap;gap:5px;padding:8px 11px}.experience-actions{margin-left:auto}.tour-steps{gap:2px}.tour-steps button{font-size:10px;gap:4px;padding:4px 6px}.tour-steps button>span{width:14px;height:14px}.experience:has(.tour-steps:not([hidden])) .experience-actions #motion-toggle{font-size:9px}.tour-steps:not([hidden])~.experience-actions{gap:10px}.tour-steps:not([hidden])~.experience-actions #motion-toggle span{display:none}.experience[data-stage="0"] .guide-controls{justify-content:flex-end}.guide-copy h2,.experience[data-stage="4"] .guide-copy h2{font-size:21px}.guide-label{font-size:9px}.guide-copy>p:last-child{font-size:12px}.browser[data-stage="3"] .ticket-thread{display:none}.browser[data-stage="3"] .ticket-app .ticket-crumb:after{content:'Call complete';font-size:8px;color:#4f7d65;margin-left:auto}.browser[data-stage="3"] .crumb-menu{display:none}.browser[data-stage="4"] .ticket-app .record-status{font-size:8px}.browser[data-stage="4"] .ticket-app #record-copy{padding-top:0;padding-bottom:7px;font-size:10px!important}.ticket-app .crm-record>div.record-outcome{padding:2px 13px 7px;flex-wrap:wrap;gap:4px 8px}.ticket-app .crm-record>div.record-followup{padding:0 13px 10px}.ticket-app .record-followup>p{font-size:10px}.wrapup-card{padding:13px}.wrapup-card .summary-row{padding:7px 0}.wrapup-card .summary-row p{font-size:12px;line-height:1.4}.wrapup-card .summary-heading .card-eyebrow{font-size:9px}.wrapup-card .quiet{font-size:10px}.disposition-field{padding-top:10px;margin-top:11px}.disposition-field select{font-size:12px;padding:8px 26px 8px 9px;min-height:36px}.disposition-field>p{font-size:10px}.wrapup-field-label label{font-size:12px}.followup-field{margin-top:10px}.followup-field p{font-size:12px}.wrapup-card .human-review{margin-top:11px;font-size:10px}.wrapup-complete{padding:8px 4px}.completion-seal{width:37px;height:37px;margin-bottom:11px}.completion-seal svg{width:21px;height:21px}.wrapup-complete .panel-kicker{font-size:9px;margin-bottom:8px}.wrapup-complete h3{font-size:25px;margin-bottom:14px}.wrapup-complete .complete-benefits{gap:8px;margin-bottom:13px}.wrapup-complete .complete-benefits>span{font-size:12px}.completed-outcome{padding:10px;margin-bottom:12px}.completed-outcome strong{font-size:12px}.completed-outcome>span{font-size:8px}.wrapup-complete .try-another{font-size:11px;min-height:34px}.impact-explorer{margin-top:20px;padding:21px 18px 18px;border-radius:15px;scroll-margin-top:12px}.impact-heading{gap:12px;margin-bottom:19px}.impact-heading .eyebrow{font-size:9px;letter-spacing:.04em;margin-bottom:7px}.impact-heading h2{font-size:25px;line-height:1.1;margin-bottom:9px}.impact-heading>div>p:last-child{font-size:12px;line-height:1.5}.impact-nexie{display:none}.impact-layout{display:flex;flex-direction:column;gap:20px}.impact-results{order:-1;width:100%;padding:17px 18px}.impact-result-label{font-size:8px}.impact-total>div>strong{font-size:48px}.impact-total>div>span{font-size:12px}.impact-total>p{font-size:11px}.impact-comparison{margin-top:12px;padding-top:12px}.impact-track{margin-bottom:9px;height:7px}.estimate-note{font-size:9px;margin-top:9px}.impact-inputs{width:100%;gap:16px}.impact-input label{font-size:12px}.impact-input output{font-size:14px}.impact-input input[type=range]{margin-top:8px}.impact-scenarios legend{font-size:11px}.impact-scenarios button{min-height:57px;padding:9px 3px}.impact-scenarios button>span{font-size:9px}.impact-footer{display:block;padding-top:15px;margin-top:18px}.impact-footer details{font-size:11px}.impact-footer details p{font-size:11px}.impact-links{flex-direction:row;align-items:center;justify-content:space-between;margin-top:15px;gap:9px}.impact-links .quiet{font-size:10px}.impact-links .primary{font-size:11px;padding:9px 10px;gap:10px;min-height:42px}.impact-product{font-size:10px;margin-top:16px;margin-inline:auto;text-align:center}}
@media(max-width:360px){.experience-actions{gap:7px}.tour-steps button{font-size:9px;padding:4px;gap:3px}.tour-steps button>span{height:12px;width:12px;font-size:7px}.tour-steps:not([hidden])~.experience-actions{gap:8px}.guide-copy h2,.experience[data-stage="4"] .guide-copy h2{font-size:18px}.guide-copy>p:last-child{font-size:11px}.wrapup-card .summary-heading{flex-wrap:wrap;gap:5px}.wrapup-card .summary-row p{font-size:11px}.wrapup-field-label label{font-size:11px}.disposition-field select{font-size:11px}.followup-field p{font-size:11px}.wrapup-card .human-review{font-size:9px}.impact-heading h2{font-size:22px}.impact-heading>div>p:last-child{font-size:11px}.impact-explorer{padding:19px 15px 17px}.impact-results{padding:15px}.impact-total>div>strong{font-size:43px}.impact-result-label{font-size:7px}.impact-links{flex-direction:column-reverse;gap:11px}.impact-links .primary{width:100%;justify-content:center;font-size:12px}.impact-scenarios button>span{font-size:8px}}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}.note-transfer{display:none!important}}
.followup-label{display:block;font-size:10px;text-transform:uppercase;letter-spacing:.05em;color:#708694;font-weight:650}